F.A.Q.

ARTICLES

Everything you ever wanted to know about LoRa®

What is an OBD plug?

QUESTIONS

Is the software in French or English?

Our solution is entirely in French.

Do you supply the tracking devices with your software?

Yes. Our solutions are antirely designed according to your needs. As such, we select the devices and technologies embedded in them, improve their performance through in-house programming, and offer applications dedicated to fields we're familiar with. When we offer you a solution, we chose the hardware and software solution that suit best your business.

Do I have to suscribe to an operator?

No, our system includes the supply of SIM cards, without any surcharge.

Does the software require training?

No, you can use the software without any training, it's very simple. Online help is very comprehensive.

Where are your teams (China, India…)?

Our offices and our developpers are in France.

How long have you been existing? How many customers do you have?

We have been here since 1991, and we have more than 300 customers equipped with our solution.

Am I limited in the use of the solution?

No, the solution is accessible 24/7.

What happened to «Suivi-GPS» and «Suivi Mission»?

Those 2 DMIC historic solutions of still exist, but have been integrated in the new range, respectively under the names «UBIWAN® CONNECT » and « UBIWAN® DRIVE »

How soon will I receive my tracking devices?

By 1 week to 20 working days depending on the period.

In which countries does the solution work?

In France and in the 27 countries in Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Monaco, Guadeloupe, Martinique, Réunion, French Guiana Française, St Bart's (French West Indies), St. Maarten (French West Indies) and Mayotte Island.

Is the installation of the devices easy?

Yes, we provide a document with instructions in French. We can also provide you with a list of installers near you. As a reminder, there are no external antennas as they are already inside the device, so the product is very easy to install.